Downtown Autogroup represents a number of the most recognized and respected brands in the automotive industry. Founded in 1992, our team has grown to more than 350 employees across our head office and 10 retail locations with an 11th soon to join our family.
Our group has an immediate need for experienced Service Advisors within our Avenue Nissan location. We are looking for candidates with exceptional customer service and communication skills. You are outgoing and enthusiastic, maintaining high energy throughout the workday.
If you're looking for an opportunity to join the automotive industry as a valued team member, your search is complete. Downtown Automotive Group has a great history of providing excellent career opportunities in the Greater Toronto area for sharp, energetic people.
Great work environment
Excellent Training/ Onboarding Program - DAG Academy
Involved in the community
Annual Holiday Party
Dealer Principal appreciates individuality and wants all employees to succeed
Opportunity for career growth - we believe in promoting from within
Greeting customers, opening/closing repair orders
Consulting service customers of service maintenance/repairs/recommendations
Booking appointments – all inbound/outbound leads by phone/online leads/walk-ins
Provide professional recommendations/repairs so customer can make an informed decision on repairs
Document all necessary notes/readings/tech findings on file
Contacting all SOR of part available and book appointments for repairs
Pre-booking all customers for their next scheduled service due when invoicing or cashing out
Building a relationship with your customer
Communication with parts/tech on repairs needed or parts ordered (stock, B/O, on order etc)
Meeting timeline and delivering as promised – ensuring all repairs are performed
Meeting deadlines for New/Used deliveries with Sales department
Arranging shuttle/valet services
Reviewing booked appointments to make sure parts are available 48hrs prior to appointment (recall parts, ordered parts, back ordered parts, tire storage etc)
Obtaining CSI score at and above National average
Following up with customers and maintaining customer relations
Minimum of High School Diploma or equivalent
Strong customer service skills – automotive/technical understanding and/or dealership experience is an asset
Strong verbal and written communication skills
Ability to perform and multitask in a fast paced environment
CDK experience is an asset
Must have clean & valid driver's license
Complete applications that include CV and cover letter can be sent to firstname.lastname@example.org.
We thank all those who apply however only those who submit applications completed as indicated and who are selected for an interview will be contacted.
DAG is committed to an inclusive and accessible workplace.