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AODA Policy: DAG Management Inc & Downtown AutoGroup

Accessibility for Ontarians with Disabilities Act
 
Downtown Automotive Group (DAG) is committed to fostering a healthy and positive environment, as well as excellence in serving all guests in our Dealerships. DAG is committed to complying with both the Ontario Human Rights Code and the AODA.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Assistive Devices
 
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
 
We will ensure that our staff is familiar with various assistive devices that may be used by customers with disabilities while accessing our goods, services or facilities.
 
Communication
 
We will communicate and interact with people with disabilities in ways that take into account their disability.
 
We will work with our customers to determine what method of communication works for them.
 
Service Animals
 
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
 
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
 
Support Persons
 
We welcome people with disabilities who are accompanied by a support person. We will seek consent from the person with a disability when communicating private issues in the presence of a support person.
 
Notice of Temporary Disruption
 
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, DAG will do its best to notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. It may not be possible to give adequate notice in the case of an emergency temporary disruption.
 
Feedback Process
 
DAG’s goal is to meet and exceed the expectations. We welcome feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
 
Customers who wish to provide feedback on the way DAG provides goods, services, or facilities to people with disabilities can provide feedback in the following ways:
  • By emailing us at compliance@dag.cars
  • By contacting the main telephone line at each DAG retailer and speaking with the Receptionist on duty, or by walking into one of our Retailers and speaking with the Receptionist on duty (who will re-direct you to the appropriate person)
  • In writing, by sending the document to the DAG Human Resources Department located at 677 Queen Street, East, Toronto, ON. M4M2G6
 
All feedback, including complaints, will be handled in the following manner:
  • Feedback will be directed to the Human Resources Manager located 677 Queen Street, East, Toronto, ON. M4M2G6Customers can expect to hear back within 7 – 10 business days.
 
DAG will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

 

- + Disclaimers