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History of DAG
A word from the President
Welcome to the Downtown Autogroup (DAG) website and thank you for your interest. As a business, DAG has operated in our downtown community since 1992.From the beginning, we felt strongly that retail automotive would grow and prosper in Downtown Toronto and it is rewarding to see that it has. In its small way, DAG is committed to helping rejuvenate our unique downtown community. It is our belief that building esthetically pleasing facilities fosters community pride along with increased prosperity and employment.
Through hard work and community commitment we have grown to 7 dealerships and 225 dedicated employees. Like you, we take community to heart. We proudly support local young people’s sports teams and charity events like ‘Love Her’ in support of Ovarian Cancer and the YWCA Women’s Shelters. We love this city as much as you do – the neighborhoods and unique essences that make Toronto one of the world’s great cities and the most livable city on the planet.
There’s never been a better time to get out there and be part of the action. With 6 great brands in our family, we respectfully request that you consider one of our popular vehicles to help you explore and experience the wonders of our vibrant city.
Again, thank you for spending time with us. Here’s to exploring downtown.
Downtown Automotive Group Inc.
Downtown Automotive Group is committed to you
The Measure of our Success is a Satisfied Customer. We strive to:
Deliver exceptional value and outstanding service
Find better ways to serve our customers
Each customer is treated as the most important person in the Dealership
Our staff is totally committed to “Doing Business Your Way”
Our people make the difference
An Exceptional Customer Dealership Experience is what makes us unique. For this reason:
Only the most qualified professionals are hired to serve our customers
We take great pride in our staff knowing they will make every effort to make you feel welcome
We converse in your language – English, Mandarin, Cantonese, Farsi, Hindi, Punjabi, Persian, Portuguese, Spanish, German and French are spoken.
Whether your transportation or lifestyle needs are based on practical considerations or emotionally driven, DAG will recommend and deliver the right vehicle, at the right price.
Great after-sales service
We Practice What We Preach As If Our Livelihood Depended On It.
Most dealerships claim to offer superior service. The difference with DAG dealerships is that service excellence is what we stand for and is the cornerstone of our well-earned reputation.
Here are some of the little things we do that make a big difference:
Fast, friendly shuttle service at every dealership
Complimentary car wash with every service visit
Customer lounges with amenities that make waiting easier
Value-added Loyalty Rewards Program that saves money
Repairs and service are guaranteed for up to 12,000 km
In-house collision service to return your vehicle to like new
Hours of operation that make sales and service convenient
Valet pick-up and delivery for Lexus and Infiniti service appointments
A rewards program with tangible benefits. We are committed to you. This is why DAG offers an exceptional loyalty rewards program that features:
Points are awarded (usually one point for every dollar spent) at all dealerships and these points are banked to be redeemed for future service, parts or vehicle purchases
Reward of up to $250 in points when a customer recommends a family member or friend who ends up purchasing a vehicle at one of our dealerships
As this is an evolving program based on customer feedback, the program will be enhanced over time. Loyalty rewards are in effect at Lexus Downtown, Toyota on Front and Downtown Toyota.
Loyalty Rewards will be coming soon to our other dealerships. Stay tuned for more information on this exciting program later in the year.