Brand Ambassador | Avenue Nissan – Downtown Automotive Group

Brand Ambassador | Avenue Nissan

Downtown Automotive Group represents a number of the most recognized and respected brands in the automotive industry. Founded in 1992, our team has grown to more than 300 employees across our head office and 10 retail locations. DAG has been an active member of the downtown Toronto community from day one and we operate under the vision that people are our most important asset and the foundation of our success.

Later this year, DAG will launch the first multi-branded, multi-purpose automotive/residential complex in downtown Toronto – The “Autoplex” – which will be the new home for seven downtown brands: Ford, Genesis, Hyundai, Infiniti, Lincoln, Nissan, and Toyota. Lexus Downtown, Toyota on Front and Avenue Nissan are also proud members of DAG. It’s an exciting time for our company!

Our group has an immediate opening for the position of Guest Services Ambassador within the Avenue Nissan location (1661 Avenue Rd). This is one of the most important customer-facing positions at our Dealership. You are the first point of contact for new guests in both sales and service, and you are the go-to person for all our loyal returning guests.

Your goal is to make the experience positive and memorable, whether a guest is in-store or engages with us online. Digital communications are an important part of this role, and you must be comfortable with technology (email, MS Office) and have the ability to learn new programs.

You must have impeccable organization and communication skills (written and oral). You are a detail-oriented team player who contributes to a positive work environment. Ideally, you have experience within an automotive dealership using CDK. If you love cars, that’s a bonus!

What you will be doing:

  • Greeting all guests and providing them with customer service that exceeds their expectations.
  • Handling guest concerns and using judgement to problem-solve, involving management as appropriate.
  • Entering new guest information into digital systems, keeping records up-to-date.
  • Using customer retention tools to communicate with sales and service guests.
  • Following up with guests, including performing satisfaction call backs post-service and sales.
  • Ensuring managers are kept apprised of guest satisfaction status.
  • Ensuring the sales and service teams are equipped with info on daily appointments.
  • Cross-training and providing coverage for reception when needed.
  • Maintaining excellent communication with store managers and General Manager.

We offer a competitive compensation package including medical/dental benefits, an employee purchase program, team atmosphere, management support and ongoing training, as well as opportunities for career development and advancement within the group.

If you are interested in exploring this opportunity, we want to hear from you! Please send your resume to Michelle Brown in Human Resources: mbrown@dtautogroup.com.

DAG is committed to an inclusive and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.