Service Manager | Downtown Toyota – Downtown Automotive Group

Service Manager | Downtown Toyota

Downtown Automotive Group represents a number of the most recognized and respected brands in the automotive industry. Founded in 1992, our team has grown to more than 300 employees across our head office and 10 retail locations. DAG has been an active member of the downtown Toronto community from day one and we operate under the vision that people are our most important asset and the foundation of our success.

Later this year, DAG will launch the first multi-branded, multi-purpose automotive/residential complex in downtown Toronto – The “Autoplex” – which will be the new home for seven Downtown brands: Ford, Genesis, Hyundai, Infiniti, Lincoln, Nissan, and Toyota. Downtown Lexus, Toyota on Front and Avenue Nissan are also proud members of DAG. It’s an exciting time for our company!

Our group has an immediate opening for the position of Service Manager within at Downtown Toyota located at 677 Queen Street East in the Riverside District. We are looking for a team player with great communication skills who is passionate about the automotive industry. You are organized, detail-oriented and have the ability to work in a fast-paced environment. You must be experienced within the automotive industry.

What you will be doing:

  • Managing team members (including technicians and advisors) to ensure team objectives and sales goals are being met.
  • Managing service desk team members, including resolving any issues and improving current methods to increase productivity and customer satisfaction.
  • Overseeing team members performing inspections, preparing reports, and doing repairs. From time to time, you may carry out these job duties personally to ensure the highest quality of work.
  • Offering exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services.
  • Taking care of any customer concerns or complaints quickly and professionally, and coaching team members to do the same. Monitoring issues and client complaints to identity patterns and ensure any recurring issues are resolved.
  • Ensuring the service department adheres to all regulations, restrictions, and laws.
  • Regularly auditing the work being done and the customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Regularly displaying your extensive working knowledge of industry standards and practices, including product details and services offered.

We offer a competitive compensation package including medical/dental benefits, an employee purchase program, team atmosphere, management support and ongoing training, as well as opportunities for career development and advancement within the group.

If you are interested in exploring this opportunity we want to hear from you! Please send your resume to Michelle Brown in Human Resources:

DAG is committed to an inclusive and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.